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The Cancun Airport can be a chaotic, crazy swarm of people. We take the guess work out of your arrival to Cancun with
detailed instructions on where to find the greeting representative that is tracking your flight and waiting to take
you to your private vehicle.
You can either pay the driver in full on arrival in cash: US Dollars or Mexican Pesos, or if you prefer to pay securely online you can use credit card or PayPal.
What to expect at the Cancun International Airport:
After you get you land and get your luggage, you will go through customs & immigration and then go all the way out the sliding glass doors. When you are fully OUTSIDE, walk straight ahead 100 meters (300 feet) and across the speed bump. You will see a bunch of greeters holding signs. Your driver will be holding up the CARM logo and your name on the sign.
Look for the CARM logo and your name on the sign.
As you exit terminal 3, you will see a bunch of greeters, all holding signs.
To the right is Air Margaritavilla snack shop. Feel free to buy a frosty beverage for the trip to the hotel.
If you have a long wait, you can order drinks or food served by BerryHill.
At Terminal 2, when you exit the sliding glass doors, look to the right to see all the greeters.
Around the corner to the far right is the Meeting Point Cafe, and past that is the snack bar and shuttle that takes you to Terminal 3.
This is a great little air conditioned cafe, perfect for waiting on others to arrive.
Meeting Point Cafe at Terminal 2. As you exit Terminal 2, the cafe is all the way to the right.
Be prepared for crowds of people at both terminals.
If you are meeting people arriving to the other terminal, there is a free shuttle that goes between Terminal 2 & Terminal 3 every 15-20 minutes.
Both terminals have drink carts. This is nice on a hot day and a great way to start your vacation!
Meeting friends arriving to different terminals at the Cancun Airport
Cancun Airport only has 2 main terminals plus a charter terminal. You can see which airlines arrive to which terminal here.
How do we find our driver?
We have staff at the airport to greet you. They hold a sign with your name and our logo on it. Our staff is waiting OUTSIDE for you. If you have any problems locating your greeter, just call us at 407-284-1673 or local in Cancun 273-2970.
Who do I pay, how and when?
We are flexible...you can pay cash (US Dollars or Mexican pesos) to the driver on the way to the hotel or secure online payment by credit card or PayPal. If you opt for cash payment, you need to pay the full round trip rate on arrival. We cannot accept cash on departures.
What if we can not find our driver or greeter?
Our staff is always there, but they may be helping others. Just look for your name on the sign and our logo.
Flight delays / cancellations / changes:
Call or email us. We need to know about any changes to your flight. You will have more updated info than we do here in Cancun
Do you have child seats?
Yes, you can request a baby car seat for your child, no charge. They are rated for up to 40 lbs. front-facing or 30 lbs rear-facing.
Can you do other services such as taking us to a restaurant or to Wal-mart before going to our hotel?
Of course! Just email us your request and we will give you a quote. Wal-mart trip is an extra $30 for 1 hour, which is usually sufficient time. This needs to be booked ahead of time.
Can you have drinks waiting for us in the vehicle?
We can have bottled water in the van for you (no beer). If you would like to stop at the convenience store to get other beverages, there is no charge to stop. Just let the driver know. You can drink in the van.
Do you take people to other cities or just Cancun?
We take you almost anywhere! Please click on the other destinations above. Email us for a price if you don't see your town.
What is the usual tip?
I like to tip the driver about like I do a waiter...make it a percentage of the total based on service. Tipping is a personal thing, you can tip as little or much as you want. This is just my suggestion. Basically for Cancun hotels $5 to $10 is a good tip. IF you are traveling further into the Rivera Maya you might want to tip a little more. The drivers know they must earn any tips.