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Hidden Worlds Cenote Snorkel & Tulum or Coba Ruins Private Tour FAQ
FAQ:
What should we bring?
Walking shoes, a hat, camera,
biodegradable sun screen, sunglasses, swim suit and towel. Tip for the
driver is not included.
Where do we go for lunch?
Lunch is not included because there
are so many places that the driver can suggest. Since everyone tastes
are different we thought we would leave it up to you!
Is this only for the experienced
snorkeler?
No, kids as young as 4 can enjoy the
natural beauty of the cenotes. Beginner and first time snorkelers will
be accommodated as well as the advanced adventure-hungry. This is a tour
for the young and old and an experience that will stay with you the rest
of your life.
What kind of vehicle do we get?
Does it have seats, insurance?
All vehicles have a/c. If you are
less than 4 adults or a family of 4 we use a car and for 4 adults or
more we use a van or a suburban. The van holds 14 passengers. ALL
passengers must have a seat belt. Therefore if you are 10 adults & 6
children you would need 2 vehicles. Vehicles must have Federal highway
insurance & passenger insurance by law. If we are caught without it they
take the vehicle. I can't speak for all companies but, the price of
insurance is nothing compared to losing your van.
Is there a deposit? What are the
cancellation policies?
Yes we need a deposit at time of
booking and the cancellation policy is 12 noon the day before the trip.
WHY? Because we need to book the vehicle for the day. If we wait till 3
pm the day before to cancel the vehicle will have lost out doing
services the next day. That is not fair to us or the driver who lives on
tips. If cancelled in time a full refund will be issued that day.
Do we go to a check in area first?
No. You are picked up from your
hotel and taken directly on the tour and dropped off at your hotel.
Who do we pay the balance to?
Directly to the driver on the day of
the tour in CASH ONLY. If you want to pay more than the deposit today,
please go ahead and send me an e-mail letting me know you have. I do ask
for 3% surcharge to cover my credit card expense for payments in full.
If you have further questions, please contact Susan in Cancun