Tulum & Coba Private Tour FAQ

What should we bring?
Walking shoes, a hat, camera, extra t-shirt, biodegradable sun screen, sunglasses, money for shopping and tips, a liter of bottled water, mosquito repellent. If you are staying all incluse, check with your resort to see if they will provide you with a light snack to go.

What kind of vehicle do we get? Does it have seats, insurance?
All vehicles have a/c. All are recent models. If you are less than 4 adults or a family of 4 we use a car and for 4 adults or more we use a van or a suburban. The van holds 10 passengers. ALL passengers must wear a seat belt. If you are 10 adults & 6 children you would need 2 vehicles. Vehicles must have Federal highway insurance & passenger insurance by law. Our 14 passenger van may be available. Please ask first if you need one that size.

Is there a deposit? What are the cancellation policies?
Yes there is a deposit, $10 per Adult, and $3 per Child (ages 5-12). The cancellation policy is before 12 noon the day before the trip. WHY? Because we need to book the vehicle for the day. If we wait till 3 pm the day before to cancel the vehicle we will have lost out doing services the next day. That is not fair to us or the driver who lives on tips. If cancelled in time, a full refund will be issued that day. I have the most flexible policy in Cancun PLUS you do not pre-pay in full.

Do we go to a check in area first?
No. You are picked up from your hotel and taken directly to the Tulum and Coba entrance gates and dropped off at your hotel lobby on the way back.

Who do we pay the balance to?
Directly to the driver on the day of the tour in CASH ONLY. If you want to pay more than the deposit today, please go ahead and send me an e-mail letting me know you have. I do ask for 3% sur-fee to cover my credit card expense for payments in full.

If you have further questions, please contact Susan in Cancun