Cancellation Policy & Details

• All prices are in US Dollars
• Tours require 48 hours notice for cancellation or change.
• Tours that are cancelled prior to 48 hours prior to the tour time will be issued a credit, good for 1 year from date of Purchase.
• Tours that are cancelled less than 48 hours prior to the tour time will be considered a NO SHOW and no credit will be issued.
• Do not assume a tour is cancelled by rain. Only the tour operator determines if a tour is cancelled due to weather. That is not up to us. It rains here very often and rain will not stop most tours.
• To Cancel: Call us local in Cancun 998-273-2970 or email us at office@cancunandrivieramaya.com.
• If your tour is cancelled by the tour operator for any reason, including weather, you will receive a full credit.
• To Change: You can change the date of any tour without penalty by calling us 48 hours in advance.
• Here is all of our Contact Info


• **Credit will be issued for cancellation of travel plans for reasons such as, but not limited to, weather/climate conditions such as hurricanes, earthquakes, pandemics, or by acts of government (war, civil disturbances, strikes, travel bans/travel advisories etc.) In the case of these events, you will be issued a FULL CREDIT.