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CARM Tours & Transfers - Cancellation Policy

TRANSPORTATION CANCELLATION POLICY

  • All prices are in US Dollars
  • If you cancel 7 days or more before your service, you will receive a full refund (no cancellation fee) ***See EXCEPTIONS Below
  • If you cancel 24 hours - 6 days before your service, you will be refunded minus a 10% cancellation fee. NOTE: "24 hours" before your service means we require a call or email sent & received by us prior to 12:00 PM Cancun Time, the day before your service. **See EXCEPTIONS Below
  • If you cancel less than 24 hours before your service, no refund or credit is available

***EXCEPTIONS: Full refunds & Partial refunds are not available for cancellation of travel plans for reasons such as, but not limited to, weather/climate conditions such as hurricanes, earthquakes, pandemics, or by acts of government (war, civil disturbances, strikes, travel bans/travel advisories etc.) In the case of these events, you will be issued a FULL CREDIT with no expiration date. Your credit may be used for future travel: It can be applied to any services or tours, to any locations that we offer, and is fully transferable to friends and family.

No Shows for arrivals or departures are not eligible for refunds or credits. A No Show service means you have not called/emailed to cancel or change your pick up time and our driver has arrived to pick you up and no one is there.
If your ARRIVAL flight is delayed/canceled, and you need to make changes, you must contact us so that we can revise your pick up without penalty.

Please note for HOTEL TO HOTEL & DEPARTURE PICKUPS (hotel or ferry pick ups to bring you TO the airport): Our pick up times are confirmed & exact. If you are not waiting in your location at your pick up time, the driver can only wait a maximum of 15 minutes. After 15 minutes he will leave, and this will be considered a No Show service, and not eligible for refund or credit. These transfers require you contact us with 24 hours notice to change your pick up time or cancel.

TOUR CANCELLATION POLICY

  • All prices are in US Dollars
  • Tours require 48 hours notice for cancellation or change.
  • **Tours that are cancelled prior to 48 hours prior to the tour time will be issued a credit, good for 1 year from date of Purchase.
  • Tours that are cancelled less than 48 hours prior to the tour time will be considered a NO SHOW and no credit will be issued.

  • **Credit will be issued for cancellation of travel plans for reasons such as, but not limited to, weather/climate conditions such as hurricanes, earthquakes, pandemics, or by acts of government (war, civil disturbances, strikes, travel bans/travel advisories etc.) In the case of these events, you will be issued a FULL CREDIT.