CARM Tours & Transfers COVID-19 Update

Hello, everyone! As a small, local, family business, we can’t express how much we appreciate your support during this difficult time. Since the beginning of the Covid-19 crisis, your safety and the safety of our staff has always been and will continue to be our #1 priority. We have used this time to learn, prepare, teach & train for the new travel regulations. Below you can find our new health & sanitary protocols for our private transfers & tours:

  • All of our vehicles will be thoroughly cleaned & sanitized between each service with hospital grade cleaning products. (We have only ever offered private transfers and will continue to do so)
  • All of our employees have taken courses in the prevention of Covid-19, and received official certification from the Mexican government to operate safely.
  • We will have daily employee health screenings with temperature checks
  • Carbon air filters for AC’s that kill all viruses have been installed in all of our vans
  • Our airport greeters and drivers will be wearing face masks and face shields 
  • You will be provided with hand sanitizer before entering the vehicle & all vehicles will have on board
  • We have an alcohol based spray for the bottom of your shoes before entering the van
  • Our drivers will spay and air sanitizer in the van before you enter
  • We will ask if you would like us to spray your luggage with an alcohol solution
  • We kindly ask that our clients wear masks when in the vehicle. If you do not wish to wear a mask, we will ask you to please abide by social distancing regulations and ride in the middle or passenger side seats so you are not directly behind the driver
  • You have the option to use AC, windows, or a combination of both

The above steps have been thoughtfully prepared with your safety & comfort in mind. They are subject to modifications as we navigate through the changing regulations of state & national government. More below!…

On another note, what has our CARM family been up to?….

Unlike other transportation & tour companies in our area, we are very proud to be able to say that during this difficult time: We kept our ENTIRE staff employed & taken care of, and did not lay anyone off. Our employees are like our family (and in some cases they are family-we have fathers, daughters and brothers working side by side). 

Our ENTIRE customer service staff also dedicated their full time work hours during this crisis to giving back to our community on Isla Mujeres. CARM supported various families privately with food donations, and headed up Isla Animal’s Pet Food Project. This project was created to provide free pet food & flea/tick medicine delivery to residents so people can use their money for food/bills for their family and avoid abandoning pets on the street (This also included a 2 day free spay/neuter clinic). We also worked with groups delivering food for residents, offered future services as prizes for raffles/auctions to raise funds for unemployed residents and for a local child in need of a kidney transplant. Giving back to our home community is very important to us!

We look forward to seeing you again soon in paradise. If you have any questions, feel free to contact us!

Email: office@cancunandrivieramaya.com

US Phone: 407-284-1673

Cancun Phone: 998-273-2970

Facebook: https://www.facebook.com/CARMToursTransfers/

Instagram: @carmtransfers

CARM Job Opening

Here at CARM, we are experiencing growth! We are looking to hire a full time customer service person for our Isla Mujeres office.

Hours: 12 PM – 6 PM, 6 days per week (morning shifts during training period)

Requirements: Advanced general computer knowledge, Advanced level in Excel and Google Sheets, proper written and spoken English, moderate Spanish required. Friendly attitude is a must! Our customers are our #1 priority.

If you are interested in joining the CARM Team, please email us your resume to: trina@cancunandrivieramaya.com.

Whale Shark Snorkel Tour on Isla Mujeres: From A to Z!

(UPDATED 5/15/2019)

Did you know that Whale Sharks are technically not a whale and not a shark? They are the ocean’s largest FISH. The area around Isla Mujeres, in the Mexican Caribbean, is blessed to be a migration stop for these beautiful, gentle giants for a few months every year. People travel from all over the world for the opportunity to see these magnificent creatures up close. Are you ready to check this off of your bucket list? Or are you looking for more information about what to expect? If you will be in the area from Mid-May  to Mid-September, you do NOT want to miss this opportunity. It’s an amazing experience. Here is our guide for everything you need to know about [Read more…]

Terminal 4 at Cancun Airport – BEWARE OF TRANSPORTATION SCAMS!

Transportation SCAMS at Terminal 4 Cancun Airport

The new terminal 4 at Cancun Airport is having a HUGE problem with the unauthorized taxi drivers scamming people as they arrive. This is the problem:

The design of the building leads people to think they should exit at “Friends & Family” exit (this goes into the DEPARTURES AREA ) instead of the correct exit at “Ground Transportation” (ARRIVALS AREA).

Antonio, your friendly CARM representative. Always look for the CARM logo when you exit!

The unauthorized taxi drivers (called ‘pirate taxis’) cannot enter the Ground Transportation where all of the authorized transportation companies are waiting for their pre-booked arrivals. They must wait for people to take the WRONG exit and then try to get you to go with them. Their spiel is usually the same. They ask if you need help finding your transportation company. Or they say they ARE your transportation company or even say,“I’ll call the office for you and have you talk to them. (they make a call on their own phone, actually dialing the number of  a friend who is part of the scam). The person on the phone goes as far as to ask for your confirmation number, and tells you that your CARM driver left, and it will be 2 hours before they can come back for you. But, you should take this taxi and CARM will reimburse you later FOR BOTH YOUR MISSED VAN AND THE TAXI”. They then charge you an exorbitant rate.  And you have been scammed.

It is important for you to know:

Can I use US dollars in Mexico?…


We get this question a lot: “Can I use US dollars in Mexico?” The short answer is: Yes, almost everywhere.

While we always recommend using the currency of the country you are in, if you absolutely must use US dollars, here are some tips to know before you come and during:

*The banks (and shops and restaurants, etc) will not accept any denomination of dollar bills if they have tears, writing, tape, or if they are too worn. Therefore, we always recommend you check any dollars you plan to use or exchange in Mexico, as anything listed above will be un-usable.
*Do not leave US coins (or coins from any country) as tips. They have zero value in Mexico. Coins cannot be exchanged at any bank/cambio.
*Expect your change in pesos
*Bring small denominations of bills
*Be aware that if you are using denominations of dollars that are too high (ex: a $20.00 USD bill for a pack of gum, the store may not be able to accept the transaction due to lack of change). Some shops have limits of how much change they can give for a purchase
*Almost every store and restaurant will accept dollars. But, be aware that when doing so, the exchange rate is at their discretion and is usually not competitive with bank exchange rates. All shops and restaurants make their own exchange rate. Just remember that they are doing you a favor by accepting dollars. They have to take their time to go to the bank and stand in line to exchange or deposit your US dollars (perhaps at a loss as the exchange rate changes daily.) And businesses also have a set limit to the amount of US dollars they can deposit each month into Mexican bank accounts.
*Don’t forget, you must bring your passport when exchanging dollars at any bank/cambio. Always ask for small bills in pesos too!