Terminal 4 at Cancun Airport – BEWARE OF TRANSPORTATION SCAMS!

Transportation SCAMS at Terminal 4 Cancun Airport

The new terminal 4 at Cancun Airport is having a HUGE problem with the unauthorized taxi drivers scamming people as they arrive. This is the problem:

The design of the building leads people to think they should exit at “Friends & Family” exit (this goes into the DEPARTURES AREA ) instead of the correct exit at “Ground Transportation” (ARRIVALS AREA).

Antonio, your friendly CARM representative. Always look for the CARM logo when you exit!

The unauthorized taxi drivers (called ‘pirate taxis’) cannot enter the Ground Transportation where all of the authorized transportation companies are waiting for their pre-booked arrivals. They must wait for people to take the WRONG exit and then try to get you to go with them. Their spiel is usually the same. They ask if you need help finding your transportation company. Or they say they ARE your transportation company or even say,“I’ll call the office for you and have you talk to them. (they make a call on their own phone, actually dialing the number of  a friend who is part of the scam). The person on the phone goes as far as to ask for your confirmation number, and tells you that your CARM driver left, and it will be 2 hours before they can come back for you. But, you should take this taxi and CARM will reimburse you later FOR BOTH YOUR MISSED VAN AND THE TAXI”. They then charge you an exorbitant rate.  And you have been scammed.

It is important for you to know:

Everything you wanted to know about the ferry to Isla Mujeres but, were afraid to ask…..


One of the things we receive a ton of questions about is the ferry from Cancun to Isla Mujeres. It can be a little daunting for a first time visitor to travel to a foreign country where they may not speak the language and have to take a flight, a transfer, and then a boat to their destination. So, we started offering the Add-on service of pre-purchasing your ferry tickets when you make your transfer reservation with us. And it has been incredibly popular.

Why is this service so popular? Other than the fact that it’s one less thing to worry about on your arrival, with the increased tourism to Isla Mujeres, we have seen that the lines to buy tickets are often longer than the line to board the ferry! It can be incredibly frustrating to arrive at the ferry loaded down with luggage after a long travel day and then watch the boat leave without you because you had to wait in the ticket line for ten minutes. And now you have another 30 minutes to wait for the next boat (and if after 8:30 PM, an hour to wait). After all, you’re on vacation, who wants to waste any precious time standing in line? Hopefully, we can answer a lot of questions here about the Gran Puerto Juarez Ultramar ferry dock/Isla Mujeres route!

So, the Ultramar ferry is the main ferry transport to the island. It leaves from Gran Puerto Juarez Ultramar ferry dock in Cancun. Also referred to as simply “Gran Puerto”, “Ultramar”, or “Puerto Juarez”. In fact we have two ways to book this on our site under “Isla Mujeres” or “Puerto Juarez”-They are the same exact route.


They have a web page here (that is often down if being honest!): https://www.ultramarferry.com/en


It’s important to note that the ferry does NOT operate 24 hours a day. Here is the time table for the Cancun/Isla Mujeres route. These times remain the same even on holidays:

Gran Puerto Juarez (Cancun) TO Isla Mujeres: Departures every half hour between 5:00 AM-8:30 PM. And then 9:30 PM, 10:30 PM, 11:30 PM

Isla Mujeres TO Gran Puerto Juarez (Cancun): Departures every half hour between 5:30 AM-9:00 PM. And then 10:00 PM, 11:00 PM & 12:00 AM

It’s good to keep these schedules in mind when booking your flights. We do not recommend [Read more…]