CARM Tours & Transfers COVID-19 Update

Hello, everyone! As a small, local, family business, we can’t express how much we appreciate your support during this difficult time. Since the beginning of the Covid-19 crisis, your safety and the safety of our staff has always been and will continue to be our #1 priority. We have used this time to learn, prepare, teach & train for the new travel regulations. Below you can find our new health & sanitary protocols for our private transfers & tours:

  • All of our vehicles will be thoroughly cleaned & sanitized between each service with hospital grade cleaning products. (We have only ever offered private transfers and will continue to do so)
  • All of our employees have taken courses in the prevention of Covid-19, and received official certification from the Mexican government to operate safely.
  • We will have daily employee health screenings with temperature checks
  • Carbon air filters for AC’s that kill all viruses have been installed in all of our vans
  • Our airport greeters and drivers will be wearing face masks and face shields 
  • You will be provided with hand sanitizer before entering the vehicle & all vehicles will have on board
  • We have an alcohol based spray for the bottom of your shoes before entering the van
  • Our drivers will spay and air sanitizer in the van before you enter
  • We will ask if you would like us to spray your luggage with an alcohol solution
  • We kindly ask that our clients wear masks when in the vehicle. If you do not wish to wear a mask, we will ask you to please abide by social distancing regulations and ride in the middle or passenger side seats so you are not directly behind the driver
  • You have the option to use AC, windows, or a combination of both

The above steps have been thoughtfully prepared with your safety & comfort in mind. They are subject to modifications as we navigate through the changing regulations of state & national government. More below!…

On another note, what has our CARM family been up to?….

Unlike other transportation & tour companies in our area, we are very proud to be able to say that during this difficult time: We kept our ENTIRE staff employed & taken care of, and did not lay anyone off. Our employees are like our family (and in some cases they are family-we have fathers, daughters and brothers working side by side). 

Our ENTIRE customer service staff also dedicated their full time work hours during this crisis to giving back to our community on Isla Mujeres. CARM supported various families privately with food donations, and headed up Isla Animal’s Pet Food Project. This project was created to provide free pet food & flea/tick medicine delivery to residents so people can use their money for food/bills for their family and avoid abandoning pets on the street (This also included a 2 day free spay/neuter clinic). We also worked with groups delivering food for residents, offered future services as prizes for raffles/auctions to raise funds for unemployed residents and for a local child in need of a kidney transplant. Giving back to our home community is very important to us!

We look forward to seeing you again soon in paradise. If you have any questions, feel free to contact us!

Email: office@cancunandrivieramaya.com

US Phone: 407-284-1673

Cancun Phone: 998-273-2970

Facebook: https://www.facebook.com/CARMToursTransfers/

Instagram: @carmtransfers

Everything you wanted to know about the ferry to Isla Mujeres but, were afraid to ask…..

ultramar-ferry

One of the things we receive a ton of questions about is the ferry from Cancun to Isla Mujeres. It can be a little daunting for a first time visitor to travel to a foreign country where they may not speak the language and have to take a flight, a transfer, and then a boat to their destination. So, we started offering the Add-on service of pre-purchasing your ferry tickets when you make your transfer reservation with us. And it has been incredibly popular.

Why is this service so popular? Other than the fact that it’s one less thing to worry about on your arrival, with the increased tourism to Isla Mujeres, we have seen that the lines to buy tickets are often longer than the line to board the ferry! It can be incredibly frustrating to arrive at the ferry loaded down with luggage after a long travel day and then watch the boat leave without you because you had to wait in the ticket line for ten minutes. And now you have another 30 minutes to wait for the next boat (and if after 8:30 PM, an hour to wait). After all, you’re on vacation, who wants to waste any precious time standing in line? Hopefully, we can answer a lot of questions here about the Gran Puerto Juarez Ultramar ferry dock/Isla Mujeres route!

So, the Ultramar ferry is the main ferry transport to the island. It leaves from Gran Puerto Juarez Ultramar ferry dock in Cancun. Also referred to as simply “Gran Puerto”, “Ultramar”, or “Puerto Juarez”. In fact we have two ways to book this on our site under “Isla Mujeres” or “Puerto Juarez”-They are the same exact route.

ULTRAMAR WEBSITE

They have a web page here (that is often down if being honest!): https://www.ultramarferry.com/en

HOURS OF OPERATION

It’s important to note that the ferry does NOT operate 24 hours a day. Here is the time table for the Cancun/Isla Mujeres route. These times remain the same even on holidays:

Gran Puerto Juarez (Cancun) TO Isla Mujeres: Departures every half hour between 5:00 AM-8:30 PM. And then 9:30 PM, 10:30 PM, 11:30 PM

Isla Mujeres TO Gran Puerto Juarez (Cancun): Departures every half hour between 5:30 AM-9:00 PM. And then 10:00 PM, 11:00 PM & 12:00 AM

It’s good to keep these schedules in mind when booking your flights. We do not recommend [Read more…]

Great Parnassus

Hi all. It’s been a long time since I’ve Blogged. So I’m going to do baby steps first.

Dec. 2012 my Photographer Janell Ploof-Michel of J Michel Photography and I stayed at the Great Parnassus for 2 weeks. It was my 1st All Inclusive experience.

Here are a few interior pictures: