CARM Tours & Transfers COVID-19 Update

Hello, everyone! As a small, local, family business, we can’t express how much we appreciate your support during this difficult time. Since the beginning of the Covid-19 crisis, your safety and the safety of our staff has always been and will continue to be our #1 priority. We have used this time to learn, prepare, teach & train for the new travel regulations. Below you can find our new health & sanitary protocols for our private transfers & tours:

  • All of our vehicles will be thoroughly cleaned & sanitized between each service with hospital grade cleaning products. (We have only ever offered private transfers and will continue to do so)
  • All of our employees have taken courses in the prevention of Covid-19, and received official certification from the Mexican government to operate safely.
  • We have received the stamp of approval of the World Tourism and Travel Council (WTTC) for operating safely and following all of the protocol and sanitary guidelines for prevention of Covid-19
  • We will have daily employee health screenings with temperature checks
  • Carbon air filters for AC’s that kill all viruses have been installed in all of our vans
  • Our airport greeters and drivers will be wearing face masks and face shields 
  • You will be provided with hand sanitizer before entering the vehicle & all vehicles will have on board
  • We have an alcohol based spray for the bottom of your shoes before entering the van
  • Our drivers will spay and air sanitizer in the van before you enter
  • We will ask if you would like us to spray your luggage with an alcohol solution
  • We kindly ask that our clients wear masks when in the vehicle. If you do not wish to wear a mask, we will ask you to please abide by social distancing regulations and ride in the middle or passenger side seats so you are not directly behind the driver
  • You have the option to use AC, windows, or a combination of both

The above steps have been thoughtfully prepared with your safety & comfort in mind. They are subject to modifications as we navigate through the changing regulations of state & national government. More below!…

On another note, what has our CARM family been up to?….

Unlike other transportation & tour companies in our area, we are very proud to be able to say that during this difficult time: We kept our ENTIRE staff employed & taken care of, and did not lay anyone off. Our employees are like our family (and in some cases they are family-we have fathers, daughters and brothers working side by side). 

Our ENTIRE customer service staff also dedicated their full time work hours during this crisis to giving back to our community on Isla Mujeres. CARM supported various families privately with food donations, and headed up Isla Animal’s Pet Food Project. This project was created to provide free pet food & flea/tick medicine delivery to residents so people can use their money for food/bills for their family and avoid abandoning pets on the street (This also included a 2 day free spay/neuter clinic). We also worked with groups delivering food for residents, offered future services as prizes for raffles/auctions to raise funds for unemployed residents and for a local child in need of a kidney transplant. Giving back to our home community is very important to us!

We look forward to seeing you again soon in paradise. If you have any questions, feel free to contact us!

Book your private airport transfers here: https://www.cancunandrivieramaya.com/transfers/

Email: office@cancunandrivieramaya.com

US Phone: 407-284-1673

Cancun Phone: 998-273-2970

Facebook: https://www.facebook.com/CARMToursTransfers/

Instagram: @carmtransfers

Terminal 4 at Cancun Airport – BEWARE OF TRANSPORTATION SCAMS!

Transportation SCAMS at Terminal 4 Cancun Airport

The new terminal 4 at Cancun Airport is having a HUGE problem with the unauthorized taxi drivers scamming people as they arrive. This is the problem:

The design of the building leads people to think they should exit at “Friends & Family” exit (this goes into the DEPARTURES AREA ) instead of the correct exit at “Ground Transportation” (ARRIVALS AREA).

Antonio, your friendly CARM representative. Always look for the CARM logo when you exit!

The unauthorized taxi drivers (called ‘pirate taxis’) cannot enter the Ground Transportation where all of the authorized transportation companies are waiting for their pre-booked arrivals. They must wait for people to take the WRONG exit and then try to get you to go with them. Their spiel is usually the same. They ask if you need help finding your transportation company. Or they say they ARE your transportation company or even say,“I’ll call the office for you and have you talk to them. (they make a call on their own phone, actually dialing the number of  a friend who is part of the scam). The person on the phone goes as far as to ask for your confirmation number, and tells you that your CARM driver left, and it will be 2 hours before they can come back for you. But, you should take this taxi and CARM will reimburse you later FOR BOTH YOUR MISSED VAN AND THE TAXI”. They then charge you an exorbitant rate.  And you have been scammed.

It is important for you to know:

Everything you need to know about the ferry to Isla Mujeres

ultramar-ferry

We were the first transportation company in the area to offer the pre-purchase of round trip Ultramar ferry tickets. Everyone thought we were crazy, but, it has become our most popular Add-On!

Having your tickets waiting is one less thing to worry about. We have seen that the lines to buy tickets are often longer than the line to board the ferry! And it can be incredibly frustrating to arrive at the ferry loaded down with luggage after a long travel day and then watch the boat leave without you because you had to wait in the ticket line for ten minutes. And now you have another 30 minutes to wait for the next boat. After all, you’re on vacation, who wants to waste any precious time standing in line?

The Ultramar ferry leaves from Gran Puerto Juarez Ultramar ferry dock in Cancun. Also referred to as simply “Gran Puerto”, “Ultramar”, or “Puerto Juarez”. In fact we have two ways to book this on our site under “Isla Mujeres” or “Puerto Juarez”-They are the same exact route.

Ultramar webiste/routes: https://www.ultramarferry.com/en/routes-and-departures

It’s important to note that the ferry does NOT operate 24 hours a dayWhen the ferry is running on it’s typical schedule**, we do not recommend [Read more…]

Tips for First-timers from Seasoned Cancun Travelers

Travel TipsAfter my mom’s first trip to Cancun to visit me here in Cancun, she told me there were many things that she would do differently on her next trip. I thought, WOW, I should really have these things on my website as tips for first-time travelers!

So what are the things everyone should remember when packing, planning and traveling to Cancun or the Riviera Maya? Well, I’ve lived here too long and I am not really “on vacation” here, so I wondered who would know best about these things? Former vacationers to Cancun of course! So to my customers that have been to Cancun AND bought the t-shirt, I asked for their advice on these topics and any other things they thought first-timers might find helpful:
• Things to bring on the plane with you
• What to pack
• Do I need pesos?
• Getting around Cancun and the Riviera Maya
• Whether to go All Inclusive or not
• Is Cancun safe?
• Can you drink the water?

These are some of the responses I received.

  • Plan at least one day-trip out of the hotel to see a historical site.
  • Try one of the downtown Cancun restaurants one evening.
  • Try scuba diving or snorkeling. The underwater world is amazing.
  • Bring less than you think as far as clothing.
  • The public buses are safe and an affordable mode of transportation.
  • If you are drinking, take a taxi (barter taxi price before you get in).
  • Don’t buy souvenirs at the airport (they are over-priced).
  • It’s always good to have some pesos just in case, but make sure you spend them before you leave. You can use pesos for tips.
  • Use sunscreen even if you think you don’t need any.
  • If you buy liquor at the duty free shop at the airport be prepared to transfer it into your luggage if you do not have a direct flight.
  • Be patient at the customs area..don’t get overwhelmed.
  • Pack cotton clothing, its cooler.
  • Sunglasses are a must. If you forget yours there are lots of people selling them cheap.
  • If traveling with kids, bring them something to snack on and toys to play with on the plane.
  • Bring a book, cross-word puzzle or ear buds to plug into the planes TV system.
  • Bring chewing gum to help with ear pressure during take-off & landing.
  • USD are fine to spend in Cancun, you don’t need a lot of pesos.
  • Don’t bring anything larger than $50 dollar bills as they are harder to spend / break.
  • Pack one nice outfit because some restaurants have a dress code.
  • Ride the bus anywhere in the Hotel Zone for less than $1 USD.
  • Cancun is safer than most cities in the United States.
  • Drink bottled water, it is available everywhere. Almost all restaurants serve bottle water.
  • Turn off your data roaming! If you forget the charges you incur will be astronomical. Even if you don’t use it, your phone will still retrieve data and charge you for it.

Also, check out my Packing Checklist for more info.

Do you have a travel tip to add to our list? Email me!