CARM Tours & Transfers COVID-19 Update

Hello, everyone! As a small, local, family business, we can’t express how much we appreciate your support during this difficult time. Since the beginning of the Covid-19 crisis, your safety and the safety of our staff has always been and will continue to be our #1 priority. We have used this time to learn, prepare, teach & train for the new travel regulations. Below you can find our new health & sanitary protocols for our private transfers & tours:

  • All of our vehicles will be thoroughly cleaned & sanitized between each service with hospital grade cleaning products. (We have only ever offered private transfers and will continue to do so)
  • All of our employees have taken courses in the prevention of Covid-19, and received official certification from the Mexican government to operate safely.
  • We have received the stamp of approval of the World Tourism and Travel Council (WTTC) for operating safely and following all of the protocol and sanitary guidelines for prevention of Covid-19
  • We will have daily employee health screenings with temperature checks
  • Carbon air filters for AC’s that kill all viruses have been installed in all of our vans
  • Our airport greeters and drivers will be wearing face masks and face shields 
  • You will be provided with hand sanitizer before entering the vehicle & all vehicles will have on board
  • We have an alcohol based spray for the bottom of your shoes before entering the van
  • Our drivers will spay and air sanitizer in the van before you enter
  • We will ask if you would like us to spray your luggage with an alcohol solution
  • We kindly ask that our clients wear masks when in the vehicle. If you do not wish to wear a mask, we will ask you to please abide by social distancing regulations and ride in the middle or passenger side seats so you are not directly behind the driver
  • You have the option to use AC, windows, or a combination of both

The above steps have been thoughtfully prepared with your safety & comfort in mind. They are subject to modifications as we navigate through the changing regulations of state & national government. More below!…

On another note, what has our CARM family been up to?….

Unlike other transportation & tour companies in our area, we are very proud to be able to say that during this difficult time: We kept our ENTIRE staff employed & taken care of, and did not lay anyone off. Our employees are like our family (and in some cases they are family-we have fathers, daughters and brothers working side by side). 

Our ENTIRE customer service staff also dedicated their full time work hours during this crisis to giving back to our community on Isla Mujeres. CARM supported various families privately with food donations, and headed up Isla Animal’s Pet Food Project. This project was created to provide free pet food & flea/tick medicine delivery to residents so people can use their money for food/bills for their family and avoid abandoning pets on the street (This also included a 2 day free spay/neuter clinic). We also worked with groups delivering food for residents, offered future services as prizes for raffles/auctions to raise funds for unemployed residents and for a local child in need of a kidney transplant. Giving back to our home community is very important to us!

We look forward to seeing you again soon in paradise. If you have any questions, feel free to contact us!

Book your private airport transfers here: https://www.cancunandrivieramaya.com/transfers/

Email: office@cancunandrivieramaya.com

US Phone: 407-284-1673

Cancun Phone: 998-273-2970

Facebook: https://www.facebook.com/CARMToursTransfers/

Instagram: @carmtransfers

Terminal 4 at Cancun Airport – BEWARE OF TRANSPORTATION SCAMS!

Transportation SCAMS at Terminal 4 Cancun Airport

The new terminal 4 at Cancun Airport is having a HUGE problem with the unauthorized taxi drivers scamming people as they arrive. This is the problem:

The design of the building leads people to think they should exit at “Friends & Family” exit (this goes into the DEPARTURES AREA ) instead of the correct exit at “Ground Transportation” (ARRIVALS AREA).

Antonio, your friendly CARM representative. Always look for the CARM logo when you exit!

The unauthorized taxi drivers (called ‘pirate taxis’) cannot enter the Ground Transportation where all of the authorized transportation companies are waiting for their pre-booked arrivals. They must wait for people to take the WRONG exit and then try to get you to go with them. Their spiel is usually the same. They ask if you need help finding your transportation company. Or they say they ARE your transportation company or even say,“I’ll call the office for you and have you talk to them. (they make a call on their own phone, actually dialing the number of  a friend who is part of the scam). The person on the phone goes as far as to ask for your confirmation number, and tells you that your CARM driver left, and it will be 2 hours before they can come back for you. But, you should take this taxi and CARM will reimburse you later FOR BOTH YOUR MISSED VAN AND THE TAXI”. They then charge you an exorbitant rate.  And you have been scammed.

It is important for you to know:

Day Trip to Playa del Carmen

We’ve seen the beaches in Cancun, ate at the popular restaurants, and we’ve been to the shopping centers here, so we decided to spend our day off this week in Playa del Carmen. Playa del Carmen is located 1 hour south of Cancun. It is referred to as simply “Playa”. Since a few margaritas were in our future we opted to take the ADO Bus instead of driving ourselves.

ADO bus depot in Cancun

ADO bus depot in Cancun

The bus costs $48 pesos ($3.70 USD) per person each way. From the hotel zone you can take the R-1 Bus to the ADO bus depot. At the depot you can buy a ticket to almost anywhere. We only had to wait about 2 minutes for the next bus to depart Cancun. The bus was comfortable and quite. In 1 hour we were arriving to Playa del Carmen. The bus depot in Playa is right on the famous 5th Ave, very close to the ferry dock that goes to Cozumel. We did not need any other transportation while in Playa.
If you hover over the little blue square on the map you can see the ADO Bus Depot. From there we walked northeast on 5th Ave. Our first stop was 3 blocks away from the beach to this cool little area with a handful of food carts in a small park. For only 20 pesos we got lechon tortas (pulled pork & onion sandwiches) that were really tasty.

The shops on Playa’s 5th Ave. are super chic and you can buy almost anything you need. Silver, swimsuits,  cigars, clothes, hammocks, jewelry, in addition to souvenirs of all kinds. While we do get some of the aggressive sales tactics of the vendors on the street yelling “Come into my shop, I have what you need!” it is less aggressive than the markets in Cancun.

After we walked the entire length of 5th Ave and we were done shopping, we cut back to the beach. The beach is Playa is wide and perfect white powdery sand. The waves roll in with less force than in Cancun’s ocean side hotel zone. Playa’s beaches are full of beach bars  and restaurants with lounge chairs and umbrellas. There are relaxing cabanas where you can get a massage for about $18 USD for 30 minutes. By this time is was afternoon and we were ready for a cold beer on the beach. Beers are about 30 pesos each and that was just what we needed.

Beach at Playa del Carmen

Beach at Playa del Carmen

Females have the freedom to go topless on the beaches of Playa del Carmen. This is not the case in Cancun. Playa has many European vacationers [Read more…]