CARM Tours & Transfers COVID-19 Update

Hello, everyone! As a small, local, family business, we can’t express how much we appreciate your support during this difficult time. Since the beginning of the Covid-19 crisis, your safety and the safety of our staff has always been and will continue to be our #1 priority. We have used this time to learn, prepare, teach & train for the new travel regulations. Below you can find our new health & sanitary protocols for our private transfers & tours:

  • All of our vehicles will be thoroughly cleaned & sanitized between each service with hospital grade cleaning products. (We have only ever offered private transfers and will continue to do so)
  • All of our employees have taken courses in the prevention of Covid-19, and received official certification from the Mexican government to operate safely.
  • We have received the stamp of approval of the World Tourism and Travel Council (WTTC) for operating safely and following all of the protocol and sanitary guidelines for prevention of Covid-19
  • We will have daily employee health screenings with temperature checks
  • Carbon air filters for AC’s that kill all viruses have been installed in all of our vans
  • Our airport greeters and drivers will be wearing face masks and face shields 
  • You will be provided with hand sanitizer before entering the vehicle & all vehicles will have on board
  • We have an alcohol based spray for the bottom of your shoes before entering the van
  • Our drivers will spay and air sanitizer in the van before you enter
  • We will ask if you would like us to spray your luggage with an alcohol solution
  • We kindly ask that our clients wear masks when in the vehicle. If you do not wish to wear a mask, we will ask you to please abide by social distancing regulations and ride in the middle or passenger side seats so you are not directly behind the driver
  • You have the option to use AC, windows, or a combination of both

The above steps have been thoughtfully prepared with your safety & comfort in mind. They are subject to modifications as we navigate through the changing regulations of state & national government. More below!…

On another note, what has our CARM family been up to?….

Unlike other transportation & tour companies in our area, we are very proud to be able to say that during this difficult time: We kept our ENTIRE staff employed & taken care of, and did not lay anyone off. Our employees are like our family (and in some cases they are family-we have fathers, daughters and brothers working side by side). 

Our ENTIRE customer service staff also dedicated their full time work hours during this crisis to giving back to our community on Isla Mujeres. CARM supported various families privately with food donations, and headed up Isla Animal’s Pet Food Project. This project was created to provide free pet food & flea/tick medicine delivery to residents so people can use their money for food/bills for their family and avoid abandoning pets on the street (This also included a 2 day free spay/neuter clinic). We also worked with groups delivering food for residents, offered future services as prizes for raffles/auctions to raise funds for unemployed residents and for a local child in need of a kidney transplant. Giving back to our home community is very important to us!

We look forward to seeing you again soon in paradise. If you have any questions, feel free to contact us!

Book your private airport transfers here: https://www.cancunandrivieramaya.com/transfers/

Email: office@cancunandrivieramaya.com

US Phone: 407-284-1673

Cancun Phone: 998-273-2970

Facebook: https://www.facebook.com/CARMToursTransfers/

Instagram: @carmtransfers

Terminal 4 at Cancun Airport – BEWARE OF TRANSPORTATION SCAMS!

Transportation SCAMS at Terminal 4 Cancun Airport

The new terminal 4 at Cancun Airport is having a HUGE problem with the unauthorized taxi drivers scamming people as they arrive. This is the problem:

The design of the building leads people to think they should exit at “Friends & Family” exit (this goes into the DEPARTURES AREA ) instead of the correct exit at “Ground Transportation” (ARRIVALS AREA).

Antonio, your friendly CARM representative. Always look for the CARM logo when you exit!

The unauthorized taxi drivers (called ‘pirate taxis’) cannot enter the Ground Transportation where all of the authorized transportation companies are waiting for their pre-booked arrivals. They must wait for people to take the WRONG exit and then try to get you to go with them. Their spiel is usually the same. They ask if you need help finding your transportation company. Or they say they ARE your transportation company or even say,“I’ll call the office for you and have you talk to them. (they make a call on their own phone, actually dialing the number of  a friend who is part of the scam). The person on the phone goes as far as to ask for your confirmation number, and tells you that your CARM driver left, and it will be 2 hours before they can come back for you. But, you should take this taxi and CARM will reimburse you later FOR BOTH YOUR MISSED VAN AND THE TAXI”. They then charge you an exorbitant rate.  And you have been scammed.

It is important for you to know:

Shared vs. Private Airport Transfers: Which option is right for you?

If you are traveling to Cancun or the Mayan Riviera, you’ll need to get yourself from the Cancun International Airport to your Resort, Hotel, villa, or rental casa. There are several modes of transportation to choose from and I’ll outline the pros and cons of each one here.

Transportation included in your vacation package. Check with your Travel Agent or, if you booked it yourself, check your travel documents. Many vacation packages are sold with shared transportation to the hotel included. This is handy, but be prepared for possibly longer wait times at the airport. Also, you’ll have no say-so in the pickup time at the resort so you may end up at the airport 3+ hours before flight time.

ADO busBuses. The bus company is called ADO. Plan on extended wait times for the bus to arrive and then to fill to maximum capacity. This option is better suited for more seasoned travelers. The bus will take you to the Downtown Bus depot. From there, you’ll need a taxi to your hotel. The Bus costs about $4 to the depot, then a taxi will cost you about $10 to the Cancun Hotel Zone for $3 to Downtown Cancun hotels. This is a great option if you are staying in a downtown Cancun hotel.

Shared Transportation. This is a great option if you are traveling by yourself or if you are looking to save some money. The vehicles are 10 passenger vans with luggage space. Rates are per person in US Dollars.

Prices per person in US Dollars

Transfer Location One Way Round Trip Click to Book
Cancun Hotel Zone or Downtown $9 $17 Book Here
Gran Puerto Juarez Ferry Dock $9 $17 Book Here
Playa Mujeres $9 $17 Book Here
Bahia Petempich $23 $45 Book Here
Puerto Morelos $23 $45 Book Here
Playa Paraiso $23 $45 Book Here
Playa del Carmen $23 $45 Book Here
Puerto Aventuras $28 $55 Book Here
Akumal $35 $70 Book Here
Gran Bahia Principe $35 $70 Book Here
Tulum $35 $70 Book Here

Keep in mind the total cost for your airport transfers and make sure to compare the total cost for shared vs. private transportation, especially if you have more than 2 people in your group.

Taxis at the Cancun Airport.  There are taxis at the Cancun Airport available for you, but this is our least recommended transportation. First, the cost is usually the same for ONE WAY as private transfer is for ROUND TRIP. Plan on spending $60 USD for one way to Cancun hotels. Second, these drivers are not as secure and trustworthy as private drivers. For instance, you forget your cell phone, purse, backpack or other item in the taxi (happens ALL THE TIME), well, you are just out of luck.

Renting a car. This can be handy if you are staying in the Riviera Maya and you are a good driver. Be prepared for extremely aggressive driving in Cancun. This is not an option I recommend at all. Traffic is a mess, police purposely pull over rental cars for bribes, parking (especially in Cancun and Playa del Carmen) is a real bugger, and if you are in an accident the process here is MUCH DIFFERENT than back home and will surely eat up a lot of your vacation time.

If you do decide to rent a car, be sure to get the full-coverage insurance.  There are many car rental agencies at the airport. It’s best to book online in advance and go with an internationally known company. You can read more about car rentals here.

Private Airport Transfers.  I have saved the best for last. Of course, this is the transportation that I recommend not just because it’s what I do, but also because it is the best and I firmly believe that. CARM Tours & Transfers offers safe and reliable transportation from the airport to all hotels, villas, and rental properties in Cancun and the Riviera Maya.  Our door-to-door service is fast and hassle-free. I love selling a service I can stand behind 100%.

Prices per VEHICLE in US Dollars (one way / round trip)

Transfer Location 1-2 ppl 3-5 ppl 6-10 ppl Click to Book
Cancun Hotel Zone or Downtown $35 / $55 $40 / $65  $45 / $75 Book Here
Gran Puerto Juarez Ferry Dock $35 / $60 $40 / $65  $45 / $75  Book Here
Playa Mujeres $45 / $70 $55 / $80  $65 / $95  Book Here
Bahia Petempich $40 / $65 $45 / $70  $50 / $80 Book Here
Puerto Morelos $40 / $65 $50 / $80  $55 / $85 Book Here
Playa Paraiso $50 / $80 $55 / $95  $65 / $105 Book Here
Playa del Carmen & Playacar $60 / $105 $65 / $115  $70 / $120 Book Here
Puerto Aventuras & Xpu Ha $65 / $120 $70 / $125  $75 / $135 Book Here
Akumal $75 / $135 $85 / $155  $90 / $165 Book Here
Bahia Principe, Soliman Bay, Tankah $80 / $140 $90 / $165  $95 / $170 Book Here
Tulum $85 / $150 $90 / $170  $100 / $180 Book Here

Not sure which location your hotel is in? Just start typing in your hotel name here, click the hotel name and it will take you to the right  location to book your airport transfers.

arrival-terminal-2

CARM Tours & Transfers also offers transportation to areas further out. We can take you to MeridaChichen Itza or Valladolid, Chiquila ferry dock (the ferry that takes you to Isla Holbox), Mahahual or Bacalar, Sian Ka’an Biosphere or Punta Allen.

We will track your flight and we’ll be waiting outside the airport terminal with your name on the sign. Here I am after arriving to terminal 2 from JFK last year.

You can watch the video of getting through the Cancun Airport, however I have to apologize for the screaming child in the background. Life Happens ♥.

If you have any questions about which option is right for you, just give me a call, shoot me an email or hop on live chat. I’m happy to answer all of your questions.