CARM Tours & Transfers COVID-19 Update

Hello, everyone! As a small, local, family business, we can’t express how much we appreciate your support during this difficult time. Since the beginning of the Covid-19 crisis, your safety and the safety of our staff has always been and will continue to be our #1 priority. We have used this time to learn, prepare, teach & train for the new travel regulations. Below you can find our new health & sanitary protocols for our private transfers & tours:

  • All of our vehicles will be thoroughly cleaned & sanitized between each service with hospital grade cleaning products. (We have only ever offered private transfers and will continue to do so)
  • All of our employees have taken courses in the prevention of Covid-19, and received official certification from the Mexican government to operate safely.
  • We will have daily employee health screenings with temperature checks
  • Carbon air filters for AC’s that kill all viruses have been installed in all of our vans
  • Our airport greeters and drivers will be wearing face masks and face shields 
  • You will be provided with hand sanitizer before entering the vehicle & all vehicles will have on board
  • We have an alcohol based spray for the bottom of your shoes before entering the van
  • Our drivers will spay and air sanitizer in the van before you enter
  • We will ask if you would like us to spray your luggage with an alcohol solution
  • We kindly ask that our clients wear masks when in the vehicle. If you do not wish to wear a mask, we will ask you to please abide by social distancing regulations and ride in the middle or passenger side seats so you are not directly behind the driver
  • You have the option to use AC, windows, or a combination of both

The above steps have been thoughtfully prepared with your safety & comfort in mind. They are subject to modifications as we navigate through the changing regulations of state & national government. More below!…

On another note, what has our CARM family been up to?….

Unlike other transportation & tour companies in our area, we are very proud to be able to say that during this difficult time: We kept our ENTIRE staff employed & taken care of, and did not lay anyone off. Our employees are like our family (and in some cases they are family-we have fathers, daughters and brothers working side by side). 

Our ENTIRE customer service staff also dedicated their full time work hours during this crisis to giving back to our community on Isla Mujeres. CARM supported various families privately with food donations, and headed up Isla Animal’s Pet Food Project. This project was created to provide free pet food & flea/tick medicine delivery to residents so people can use their money for food/bills for their family and avoid abandoning pets on the street (This also included a 2 day free spay/neuter clinic). We also worked with groups delivering food for residents, offered future services as prizes for raffles/auctions to raise funds for unemployed residents and for a local child in need of a kidney transplant. Giving back to our home community is very important to us!

We look forward to seeing you again soon in paradise. If you have any questions, feel free to contact us!

Email: office@cancunandrivieramaya.com

US Phone: 407-284-1673

Cancun Phone: 998-273-2970

Facebook: https://www.facebook.com/CARMToursTransfers/

Instagram: @carmtransfers

Terminal 4 at Cancun Airport – BEWARE OF TRANSPORTATION SCAMS!

Transportation SCAMS at Terminal 4 Cancun Airport

The new terminal 4 at Cancun Airport is having a HUGE problem with the unauthorized taxi drivers scamming people as they arrive. This is the problem:

The design of the building leads people to think they should exit at “Friends & Family” exit (this goes into the DEPARTURES AREA ) instead of the correct exit at “Ground Transportation” (ARRIVALS AREA).

Antonio, your friendly CARM representative. Always look for the CARM logo when you exit!

The unauthorized taxi drivers (called ‘pirate taxis’) cannot enter the Ground Transportation where all of the authorized transportation companies are waiting for their pre-booked arrivals. They must wait for people to take the WRONG exit and then try to get you to go with them. Their spiel is usually the same. They ask if you need help finding your transportation company. Or they say they ARE your transportation company or even say,“I’ll call the office for you and have you talk to them. (they make a call on their own phone, actually dialing the number of  a friend who is part of the scam). The person on the phone goes as far as to ask for your confirmation number, and tells you that your CARM driver left, and it will be 2 hours before they can come back for you. But, you should take this taxi and CARM will reimburse you later FOR BOTH YOUR MISSED VAN AND THE TAXI”. They then charge you an exorbitant rate.  And you have been scammed.

It is important for you to know:

The BEST Snorkeling in Cancun

Well, actually the best snorkeling is not in Cancun at all.  It is just south of Cancun, about a 30 minute drive, to the little town of Puerto Morelos. Here the reef is very close to the shore and very shallow, which makes for perfect snorkeling conditions.

Trina Snorkeling on the reef

Trina Snorkeling on the reef

I’ve snorkeled in Cancun, Puerto Morelos, Playa del Carmen, and Akumal countless times over the years and I have to say yesterday I had THE BEST snorkel experience. I met with the boat owner who introduced me to our guide, Paz. Paz is very passionate about the ocean, sea life, snorkeling, and he made sure that everyone on the boat had good time. He gave personalized attention to each snorkeler, ensuring that everyone was comfortable in the water and that they could see the amazing underwater world that he so loves.

All of the snorkel boats in Puerto Morelos are the 8-12 passenger panga boats. I like being in smaller groups when snorkeling, so this worked out well for me. They have to use the smaller boats because the large boats cannot get close to the coral reef. Once in the boat, Paz fitted each person with snorkel gear and gave us instructions about the coral, safety, and general snorkeling etiquette.

Coral Reef in Puerto Morelos

Coral Reef in Puerto Morelos

The boat ride from the dock to the reef only took us less than 10 minutes. When we reached the reef there were 5-6 other boats there with snorkelers in the water. Paz said that we would avoid the others by swimming against the current for a few minutes then drifting back along the reef. This worked out very well for all of us.

I was amazed at the sea life we saw and the condition of the coral reef. It is so vibrant and alive! The schools of fish are brilliantly painted by mother nature and I felt thankful to be in her presence. We saw fish of every size and shape and color, one fish in particular caught Paz’s attention because it literally sparkled! I don’t think the photos do it justice, you have to see it for yourself.

Fish on sandy area by the reef

Fish on sandy area by the reef

We snorkeled for almost 2 hours on the reef in Puerto Morelos. I was so impressed with this snorkel trip that I am adding it to my list of featured tours.While taking underwater photos we came upon an angel ray. This was the highlight of the trip. I was able to follow it at a pretty slow pace for several minutes. Just amazing.

So the video quality is terrible, but about half way through is where I started following the ray. I’m sorry about that, I will try to get better quality underwater video soon.

 

 

If you have your own transportation to Puerto Morelos, the snorkeling is only $49 per person. If you are staying in Cancun it is just $50 for round trip transportation (1-10 people). Book your Snorkel Trip today!