We want to help you be aware of SCAMS at the Cancun Airport!We ALWAYS tell clients not speak to anyone at the Cancun Airport. Once you have left Customs and make your way outside, a barrage of people will approach you with offers and questions: A simple “No gracias” and continuing to walk away is sufficient to the many people who may approach you.
See below for popular scams, and valuable advice on how to avoid them:
Unauthorized taxi drivers & time shares sales people will say anything to get you to go with them. They are very organized teams and the scams are usually the same:
They tell you that even if you have pre-booked transfers, you must go with them prior to exiting to a kiosk to do an additional required check in for “Corona virus/COVID-19”. This is FALSE. They will ask for personal info/tell you your transportation has left and that you should take their taxi/van and pay an exorbitant amount & and CARM will reimburse you later FOR BOTH YOUR MISSED VAN AND THE TAXI. This is untrue. You have been scammed. They ask if you need help FINDING your transportation company. Or they say that they ARE your transportation company. Or that your company LEFT you. They say: “I’ll call the office myself for you and have you talk to them.” They call on their own phone or your phone, actually dialing the number of a friend who is part of the scam. The person on the phone goes as far as to ask for your name, confirmation #, and tells you that your CARM driver left (or that you must wait 3 additional hours), so you should take this taxi at an outrageous price & CARM will reimburse you “later” FOR BOTH YOUR MISSED VAN AND THE TAXI. They will even write you a very official looking receipt. And you have been scammed.
There are 4 separate terminals at the Cancun Airport. All of our CARM, employees are waiting outside the terminals at the designated reunion point in each terminal as noted on your detailed confirmation vouchers. They are wearing shirts with our CARM name/logo and holding a sign with YOUR RESERVATION NAME on it. It is important to follow these instructions. If you ever need assistance, feel free to call any of the contact numbers (never allow strangers to dial our numbers for you)! 
Book your private transfers today!:
Contact us!:
US Phone (rings to Cancun, calls only): 407-284-1673
Cancun Phone (calls only): +52 998-273-2970
Cancun Cell (calls, texts, WhatsApps): +52 998 235 7135
Email: office@cancunandrivieramaya.com
Buses. The bus company is called ADO. Plan on extended wait times for the bus to arrive and then to fill to maximum capacity. This option is better suited for more seasoned travelers. The bus will take you to the Downtown Bus depot. From there, you’ll need a taxi to your hotel. As of the date of this post, the Bus costs about $4 to the depot, then a taxi will cost you about $10 to the Cancun Hotel Zone for $3 to Downtown Cancun hotels. This is a great option if you are staying in a downtown Cancun hotel.
My name is Trina. I moved to Cancun in 2005 from the United States. It was not an easy move and I had to overcome many challenges, but along the way I met some awesome people. I worked for many years for a travel agent here in Mexico before I decided to go out on my own and offer travelers the best service and advice about Cancun that I had learned over the years. This is my dream come true.